- The Interested Party declares to have read and to understand the Privacy Notice available by clicking on the link, and to have given his/her/its consent to the processing of the data given in accordance with the methods indicated by CLIVET S.p.A.
- The Interested Party declares to have been informed by CLIVET S.p.A., through the aforementioned Privacy Notice, of the purposes for and means by which the data (which may be personal, sensitive and/or judicial in nature) gathered by CLIVET S.p.A. in the formats, forms, etc. provided (also online) will be processed, which is necessary in order for CLIVET S.p.A. to meet its obligations, and gives the relative consent for the processing of the data provided in accordance with the methods indicated by CLIVET S.p.A.
On this page, the procedures for managing the CLIVET S.p.A. website in relation to processing the personal data of the website’s users is outlined. In accordance with Article 13 of Italian Legislative Decree no. 196 of 30 June 2003 (hereinafter referred to as the Italian Data Protection Code), this Notice is provided to those who interact with CLIVET S.p.A.’s web services, which are accessible online at the URL: http://www.clivet.com, which leads to the homepage of the CLIVET S.p.a. website. The Notice is provided only for the CLIVET S.p.A. website and not for other websites that may be consulted by the user through links.
The Data Controller
Following a visit to this website, personal data relating to identified or identifiable persons may be processed. The Data Controller with regard to this data processing is CLIVET S.p.A., whose registered office is in Feltre (BL) in Via Camp Lonc no. 25. The Data Processor is the CEO.
Data processing methods
The data related to the web services of this website are processed at the premises of CLIVET S.p.A. and also MIDEA GROUP. The personal data of the Interested Party are collected when the main and/or ancillary product or service is requested, or over the course of the contractual relationship in order to carry out the request of the Interested Party and/or to fulfil the obligations arising both from the initial and any subsequent main and/or ancillary contract entered into with the Interested party or in order to meet their specific requirements before concluding the contract and also any legal requirements. It is also collected for the purposes of managing the contractual relationship and any transactions relating to any eventual ancillary services and/or products requested by the Interested Party. For these purposes, the provision of data is necessary. If the data are not provided, it will not be possible to supply the product or service requested. For administrative and accounting purposes, CLIVET S.p.A. may communicate the personal data to companies of the Midea Group. The processing performed for administrative and accounting purposes relates to the performance of organizational, administrative, financial and accounting activities, irrespective of the nature of the data processed (in particular: activities related to internal organization or necessary in order to meet contractual and pre-contractual obligations, to manage human resources, to keep the accounts up to date, and to comply with the laws on taxation, employment, social security and occupational health and safety). CLIVET S.p.A. may, without the consent of the Interested Party and unless the latter objects, use the email and postal addresses provided by the same over the course of the contractual relationship, to send its promotional material, to promote its direct sales, to carry out market research, or to send marketing information related to products and services similar to those requested. Furthermore, the data collected may be processed in relation to any eventual request of the Interested Party to participate in prize-giving initiatives promoted by CLIVET S.p.A. and/or companies of the Midea Group. In addition, the personal data will be processed by CLIVET S.p.A. - with the specific permission of the Interested Party, which is optional and may be withdrawn at any time - also for the following purposes: 1. for promotional, advertising or marketing communications and the direct offer of the products and services of CLIVET S.p.A. and/or of the Midea Group - via telephone and post as well as through automated call systems, electronic mail, telefax, SMS and MMS messaging or other types of messaging - as well as, via the same communication media, for statistical or market research purposes in order to find out the level of customer satisfaction with the quality of the products and services supplied by CLIVET S.p.A. and/or companies of the Midea Group; 2. for promotional, advertising or marketing communications and the direct offer of the products and services of third parties, not pertaining to the Midea Group - via telephone and post as well as through automated call systems, electronic mail, telefax, SMS and MMS messaging or other types of messaging - as well as, via the same communication media, for statistical or market research purposes in order to find out the level of customer satisfaction with the quality of their products and services; 3. for profiling purposes which entail identifying consumer preferences, tastes, habits, needs and choices and defining the profile of the Interested Party, so as to improve the products or services supplied by CLIVET S.p.A. and satisfy the needs of the Interested Party, as well as for the purposes of sending, subject to the specific consent given as indicated in point 1, tailored promotional, advertising or marketing communications via the communication media indicated in point 1; 4. for the purposes of communicating the profiling data concerning the preferences, tastes, habits, needs and choices of the Interested Party to the companies of the Midea Group so that they can improve the products and services offered and satisfy the requirements of the Interested Party, as well as for the purposes of sending, subject to the specific consent given, tailored promotional, advertising or marketing communications via the communication media indicated in point 1. CLIVET S.p.A. will process the personal data of the Interested Party in accordance with the consent given by the latter, for the above-indicated purposes, when the initial contract for the main product and/or service is entered into. While there exists a relationship between the parties and for as long as it is in CLIVET S.p.A.’s interests to retain the data of the Interested Party (for the period the product warranty is in effect, for example), the Interested Party’s personal data will continue to be processed by CLIVET S.p.A. in accordance with the consent given by the former when providing the data. Said consent is optional and may be withdrawn at any time. In the event that CLIVET S.p.A. ceases to supply the product or service or any ancillary product and/or service related thereto, the Interested Party’s data will no longer be processed by CLIVET S.p.A. for the aforementioned purposes.
All of the data will be processed by persons designated by the Data Processor for that purpose, who will operate under the direct authority of the latter in accordance with the instructions received. The Interested Party may ask the Data Processor for an updated list of any other internal and external Data Processors. Furthermore, CLIVET S.p.A. may communicate the data to third parties, including companies of the Midea Group, for the performance of activities (or part thereof) strictly necessary in order to fulfil the request of the Interested Party and/or to perform the contract. The aforementioned subjects will act in the capacity of external Data Processors, specifically appointed by CLIVET S.p.A. for this purpose, or in the capacity of independent Data Controllers. In this latter case, they will provide the Interested Party with the appropriate information in accordance with Article 13 of Italian Legislative Decree 196/03. With regard to the product or service requested, said subjects may be identified in relation to the following categories: A) subjects to whom CLIVET S.p.A. assigns the management, installation/maintenance of the IT systems and/or equipment and/or the delivery, installation/maintenance of its products (including email); B) subjects (e.g. call centres) to whom CLIVET S.p.A. assigns support, advertising, promotional, and customer feedback research activities; C) subjects engaged for the printing and enveloping of communications addressed to interested parties; D) subjects who provide support and consultancy services; E) subjects who perform banking, financial and insurance services or who manage payment systems or tools; F) supervisory authorities and, in general, public or private subjects that fulfil public functions (e.g. UIC, Bank of Italy, C.A.I.); G) subjects who manage national and international systems for the control of fraud committed against banks and financial intermediaries; H) subjects who perform cheque guarantee activities; I) subjects who perform debt recovery activities; L) subjects who check, audit and certify the activities of CLIVET S.p.A. also on behalf of customers; M) subjects who perform services for the acquisition, registration, and processing of data contained in paper or digital documents relating to the large-scale processing of payments, bills, cheques or other transactions; N) subjects who perform services for the acquisition, processing, reporting and filing of the documentation related to transactions with customers. For an updated list of the subjects to whom personal data may be communicated please contact the Data Processor indicated above.
Types of data processed
- Browsing data
The IT systems and the software procedures used to make this website work collect some personal data during normal use, the transmission of which is implicit in the use of the Internet, and which is based on the TCP/IP protocol.
This is information that is not collected in order to be associated with identified users, but which could, by its very nature, make it possible to identify the site users if processed and associated with data held by third parties.
This category includes “IP addresses” or the domain names of computers used by those connecting to the website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to support the request to the web server, the size of the file obtained in response, the numerical code indicating the status of the response given by the web server (successful, error, etc.) and other parameters relating to the operating system and IT environment of the user. These data are used solely for the purposes of gathering anonymous statistical information on the use of the website and to check the proper functioning of CLIVET S.p.A.’s website.
It should be underlined that the aforementioned data could be used to ascertain responsibility in the event of any IT offences committed to the detriment of CLIVET S.p.A.’s website or of any other websites connected or linked thereto: with the exception of this possibility, the data on web contacts are currently not retained for more than a few days.
- Data provided voluntarily by the user
When requests are made to send email messages to the addresses indicated in the relevant section of CLIVET S.p.A.’s website, or for the performance of other services offered by CLIVET S.p.A., some of the requesting party’s personal data is acquired, including said party’s email address which is necessary in order to respond to the requests.
A cookie is a small data file that some websites can send to the address of users visiting the website in order to trace their movements within the site and collect anonymous data that can be used to improve the offer and the usability of the website. For these reasons, CLIVET S.p.A.’s web server may also exchange cookies with the users’ computers when they visit the website. Each user can, if preferred, configure their browser so that they will receive a message alerting them to the presence of cookies and may decide to accept or refuse them. It is also possible to automatically reject cookies by activating the specific browser setting for this purpose: without cookies, however, some difficulty may be experienced in interacting with CLIVET S.p.A.’s website.
- Call Centre
The systems and procedures underlying the operation of CLIVET S.p.A.’s call centre collect certain data relating to customer phone calls. This includes the phone number of the caller (if not hidden) and the IVR (Interactive Voice Response) navigation data (i.e. the actions taken/keys pressed by the customer to access the various services) generated during the call.
The aforementioned data are processed in order to gather anonymous statistical information on the use of the Call Centre, to check if it is working properly, and to ensure its security, as well as to ascertain responsibility in the event of any unlawful acts committed to the detriment of CLIVET S.p.A. or to its customers.
- Sensitive and judicial data
Sensitive data - i.e. personal data that can reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, memberships of political parties and trade unions, or of religious, philosophical, political or trade union associations or organizations, as well as personal data that can reveal details relating to health and sex life - may be processed by CLIVET S.p.A., with the written consent of the Interested Party and in accordance with the authorisation of the Italian Data Protection Authority, solely in order to perform the specific services or transactions requested by the Interested Party and/or to fulfil the obligations arising from the contract entered into with the Interested Party. If the data are not provided and consent to process them is not given, it will not be possible to supply the product or service requested. Judicial data - i.e. personal data that can reveal any measures taken pursuant to Article 3, Paragraph 1, Letters a) to o) and r) to u) of Italian Presidential Decree no. 313 of 14 November 2002, with regard to the criminal records, any administrative sanctions connected to an offence committed and any pending charges, or any indictment or investigation of the Interested Party pursuant to Articles 60 and 61 of the Italian Code of Criminal Procedure - may be processed by CLIVET S.p.A. solely in cases authorised expressly by a statutory provision or regulation of the Italian Data Protection Authority. In these cases, the provision of the data is mandatory.
Optionality of providing personal data
Apart from that specified with regard to browsing data, the user is free to provide personal data in the specific electronic request forms provided, which can be found in the sections of the website dedicated to particular request services.
It should, however, be underlined that if these data are not provided, it may be impossible to obtain what is requested.
Personal data are processed using automated and non-automated tools only for the time strictly necessary to fulfil the purposes for which they were collected. Specific security measures are observed in order to prevent data loss, unlawful or improper use of and unauthorised access to the data.
In particular, in the sections of the website dedicated to particular services where personal data of the user are requested, the data are encrypted using dedicated encryption security systems. The technology used encrypts the data before they are exchanged on the Internet between the user’s computer and CLIVET S.p.A.’s central systems, rendering them incomprehensible to unauthorised users and ensuring the confidentiality of the information transmitted.
CLIVET S.p.A. does not knowingly use its website to request data from persons under the age of 18.
Rights of the Interested Parties
The subjects to whom the personal data relate, possibly collected from the aforementioned specific sections, have the right at any time to obtain confirmation of the existence or otherwise of said data and to know the content and origin of the same, to check the accuracy of the data or to request that they be supplemented or updated, or corrected in accordance with Article 7 of the Italian Data Protection Code. The Interested Party has the right to request the deletion or conversion into anonymous form, or in any case to oppose the processing, for legitimate reasons, of their personal data. CLIVET S.p.A., as the Data Controller, advises that you may exercise your rights under Article 7 of Italian Legislative Decree 196/2003, such as, for example, the right to obtain confirmation of the existence or otherwise of your personal data, of communication of the same, the right to request that the data be updated, corrected, supplemented, deleted, made anonymous, or that the data processing be blocked if in breach of the law, as well as the right to object, free of charge, to the processing of your data for promotional, advertising or marketing communications and the direct offer of the products and services of CLIVET S.p.A. and/or of the Midea Group - via telephone and post as well as through automated call systems, electronic mail, telefax, SMS and MMS messaging or other types of messaging - as well as, via the same communication media, for statistical or market research purposes in order to find out the level of customer satisfaction with the quality of the products and services supplied by CLIVET S.p.A. and/or companies of the Midea Group. To this end the contact details for the Data Controller are as follows:
Via Camp Lonc, 25 - Z.I. Villapaiera
32032 Feltre (BL) - Italy